Please note:
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
44 Rowe Dr, Ottawa, Ontario K2L 3Y7, Canada
The bed is cool, very soft, but my cat does not sleep on it :) I do not know why, the maximum is sinking. Maybe I do not like the high rise.
Very soft fluffy, just the perfect Puffie-lounger. Kots happy!!! delivery lightning sdek!!!
exactly as described and very fluffy. cat likes it a lot. Many thanks to the store for the good communication.
Good-looking color, soft material, full filling, no odor, no color difference, no lint, worth buying, this is a high-quality product, recommended
Perfect description, the size is correct 70 cm, very fluffy
Arrived quickly, it is very soft and fluffy. She adopted it immediately. There is a non-slip surface on top which is a good plus. I recommend
I was a larger wire but is equally very beautiful and to my little cat like so it is perfect so
As they indicate, he has arrived home in 3 days. Perfect and empty packing, once you get the bed out of the package it recovers its perfect round and fluffy shape. I bought the 40 cm diameter, perfect for my cat and to place it in the scratcher tree. I am very satisfied with this purchase.
The packaging is very good, the bed is fluffy and soft and comfortable material, non-slip bottom design, my cat and dog love this bed, it is a perfect shopping experience, I recommend this product
In principle, as in the photo, the cat is still unhappy, but the quality is normal, I recommend
The delivery is fast, unlike other homes that take a month, the package is opened, it is a nice green color, very soft, my cat loves it, thank the store, recommend this store, and want to buy a different color.
not big as i expected, but really nice color, and the filliing Is very generous as It should be! thanks store!
Fast delivery, my dog loves its new bed, got the product and opened it on the ground, the dog didn't resist it at all, immediately lay down, likes to sleep and roll in it, and doesn't want to wake up until the next day, I highly recommend this comfortable and soft dog bed, and I personally recommend buying a larger size, so that the dog can roll over easily
Very cute bed, the size is perfect for my dog, as pictured, he looks so cute, the dog bed is soft and comfortable, I recommend this bed, it is perfect
Bellissima
Very nice bed, comfortable and soft, my dog and cat share this bed, they are friendly and cute, thanks to the store, this is a great product
The bed is of good quality, the material is soft and comfortable, my dog loves it, although it was photographed rolling his eyes, haha...but this bed is really comfortable, my dog sleeps in it, sleeps very comfortably
The dog loves its new bed, the old bed is no longer sleeping, just likes to lie in this soft and comfortable nest, this is a perfect product, the quality is very good, I recommend this store, very careful, perfect product
Soft bed, very comfortable, nice color, my cat loves it, not resisting at all, thanks to the store, this is a great product
As pictured, the bed is soft and comfortable, my two cats share this bed, it is so harmonious, recommend