SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of pampurr.ca (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://pampurr.ca
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A great briefcase. Took Size S, we have that Terrier 2 kg, it fit right in size. Many people write that the soft bottom, we have a straight hard, felt as if hard and thick cardboard at the bottom. Not big, the quality is excellent.
I liked it very much. Thank you.
Very well tried right away for my little york shire
Very beautiful and good material seems it should still try it out
The backpack is as comfortable as for me, but she does not answer the dog♂️
Super I took Size M for my dog that weighs 3k500 but an S would have been enough the M is too big (spitz nain)
Maybe I should have asked for a smaller size... but. OK.
Thank you very much, store :)
The delivery is very fast, the quality is good, but it is not suitable for us, the dogs one is 7 kg, the other is 6, the store recommended the size L, but the dogs are drowned in it, at all, in size L, you can plant an avdog when the bag still costs nothing, but it is worth taking it by the webbing or by the handle (by the way, the handle will not stand 10 kg for sure) The dog falls in its entirety and does not reach the entrance under the head, in addition, the bag does not have ribs of rigidity does not hold its shape, even if the dog puts the pillows on the bottom on the face in the vestige and It is literally hanging, it is very easy to break the trachea, the idea is not bad, but it's not like that, maybe you need to take the smallest one by 7 kg, you can shove two of me into such a size
Nice now you have to use it to see the duration
Thank You, the Dog pack are wonderful I have brought 2 and all my friends think the great so you will get more orders. The store are very very Helpful
The backpack is great. A Chihuahua dog is very comfortable. I recommend it.
merci
Very practical backpack to carry your pet
So Cospa was good and appointment of more greatly soon arrived were so!