SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of pampurr.ca (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://pampurr.ca
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The blouse is just super!!! I came very quickly. At 2 kg took S on our sits freely. But it looks very funny)))
Very cool blouses, soft, inside fleece, in size just perfect, ordered two, on two dogs, one XS and the second M. Ideal Village on both, in general, I'm delighted with the goods)
Just delight!!! The fabric is pleasant, it is easy to dress, the dog is comfortable!
He exceeded my expectations, this precious and the material of excellent quality
XXl fits my 6mo Aussie Doodle perfect! Nice frog outfit!
The quality is very good, it came quickly, the dog is satisfied
Super Jacket) perfectly fit in size, took on the size grid and reviews) we have chihuahua, but very large) the hood is excellent, you can tie it on the back.
Cool and size on a Pincher 40 cm long excellent! But the dog is not delighted, does not like to measure
Thick and warm fabric. Very good finishes. Very nice color. Excellent size M for 6 kilograms. I highly recommend it.
An instant love, great quality and price, puppy loved it. ХS was perfect for my chihuahua 2,5 kilo, 8 month, male, nor fat nor skinny. A hood felt a bit uncomfortable on the ears, but maybe S would be better. Ordered both S and XS to not miss the right size, didn’t even unpack the S one. Minuses: some uneven sewing, a half-hole on the hood, some leftover threads. Again, for this price it’s an amazing clothing.
Very high quality suit for pets! Perfect stitching, cool, recommend!
Very Cute! I have a 22 pound Pug, it fits him, it’s a little snug but it’s the right size for him. I think bigger would be too floppy. This one is great
The product is very quality nice and exact to the image,'ll buy
Don't expect that the Border collie bitch 1,2 months will sit well, she liked
Product is great. The quality is excellent. The terrier (standard) 3 kg, fit well size s.
It looked beautiful to my Layla something big but it's that she weighs kilo and a half is size xs arrived in estimated time
Everything is super, it came sooo quickly, less than a month) stores delivered several goods in one parcel. Our dog does not really like the hood, but we will come up with something)
Delight!! Came a week for 3, very satisfied! Boldly order!
Product top XL suitable for dog ששוקל 15 kg, cloth cozy like's sweatshirt
love this little hoodie looks so cute on my baby i took size L for a shih tzu that weights 5.3kg