SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of pampurr.ca (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://pampurr.ca
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It will climb well under the undercoat and does not scratch, the cat likes it
S size Suitable for combing kitten, small cat (cat) Width of teeth for combing 5,3 cm
The item is very good to scratch, the cat is very satisfied
As described. Wool is comfered, albeit in small quantities, but here someone has what wool. It took a long time, but due to problems with the Mail
It's a great thing. Came quickly with tracking. This is the second, our first remained in occupation from Russia. Durable, bright, comfortable, comb out the teeth everything and everyone in the wool)) my recommendations.
By far the best comb ive ever had for my cat. Love it
Good thing. I recommend it. Be kinder to each other, take care of our smaller brothers in reality, for example: shelter a hungry cat, feed it, open warm cellars for them in winter.
Fire rozchysk for my cat. it is good. I am infected and I have found a monster, a yaskrawi. I recommend!
It turned out to be very small in size. For short-haired animals is better than long-haired.
Comb for combing the undercoat in cats and dogs. Used, like it. Recommend
The parcel is delivered safe and sound within 1 month of the order. Comb length 18 cm. Height of teeth 15 -18mm.
It is of good material and it is seen that it is of quality Arrived very quickly at my home
Came faster than promised, everything is fine
Good comb. The handle is large and quite comfortable to hold in the hand, the comb is not sharp and the wool does not cut like many similar ones. This is good for us, I do not want the cat to remain bald after the hairstyle. Just Combs. On it there is a little undercoat from the cat after a long comb.
I took the comb in size S, it copes with its task, but for long-haired it is better to take a larger size.
The comb is very good, I took it for the dog, the hair is medium long, it combs out the fluff well, it's just a godsend for this price
It's very cool, good quality and strong The long-haired cat is very good at combing
Good comb. The wool scratches, combs out the tangles. The delivery is fast. I recommend the store.
Cool scratch! Made quite well: the color is bright, the plastic is durable. I combed decently wool from our angora in 5 seconds. I recommend for use on long-haired breeds. The delivery was long.
Thank you very much, nice Combs, well combed and not hurt, recommend